Contact Us
For general enquiries or to speak directly to us:
FAQ
When is check-in and check-out?
Self-Service Check-in:
- Check-in: 3:00 PM. Thirty minutes before your scheduled check-in, you will be sent the key box code and a short video explaining how to use the in-house appliances.
- Check-out: Before 10:00 AM on the day of check-out.
- Late check-out: Charged at NT$1,000/hour. If the check out is more than 3 hours past the official check out time 50% of that day’s room rate will be charged. If check out is more than 5 hours past the official check out time 100% of that day’s room rate will be charged.
OLÉ respects guest privacy. Staff will not enter without your consent during your stay. On check-out day, the housekeeper will enter the property at 10:00 AM sharp to begin cleaning. The owner retains the right to access and maintain shared/common areas as needed
How many guests can Olé accomodate?
Olé accommodates a maximum of 15 adults and 2 children under the age of 8. Rooms are allocated based on the actual number of guests staying. Any increase in the amount of guests must be communicated in advance. We do not offer extra beds, and last-minute additional guests or floor/sleeping bag arrangements are not permitted in order to protect the quality of your stay.
Does Olé allow dogs?
Olé is Pet-friendly (please notify us in advance): small-to-medium dogs under 6 kg welcome, maximum 3 dogs. Please bring your own pet bed; pets are not allowed on sofas or beds. o not pick up after your dogs droppings.
What is Olé's cancellation and refund policy?
In accordance with The Tourism Bureau standard contract regulations, guests who wish to cancel must notify us and may request a refund of the deposit according to the schedule below. (A postponement is treated the same as a cancellation — the same cancellation schedule applies.). Note: In cases of force majeure, not attributable to either party, that makes the contract impossible to perform, OLÉ will return refund 100% of the deposit.
|
Notice before scheduled stay |
Deposit refunded |
Cancellation fee |
|
14+ days |
100% |
— |
|
10–13 days |
70% |
30% of deposit |
|
7–9 days |
50% |
50% of deposit |
|
4–6 days |
40% |
60% of deposit |
|
2–3 days |
30% |
70% of deposit |
|
1 day |
20% |
80% of deposit |
|
Same day |
0% |
100% of deposit |
Is smoking allowed?
Smoking is strictly prohibited inside in accordance with the Tobacco Hazards Prevention Act and chewing betel nut is also prohibited. There are ample areas to smoke outside of the property.