Booking Terms

By confirming your booking and paying the required deposit, you agree to be bound by these mutual terms between you and Olé Villa.

Booking & Payment

• A deposit of half the total room rate must be paid within 48 hours of booking.
• The remaining balance and the security deposit must be paid in full the day before check-in.
• The security deposit is equal to the cost of one night’s stay. It will be refunded in full within one day of check-out, provided there is no excessive mess, damage, or missing items. OLÉ respects your privacy — once you’ve checked in, we won’t disturb you unless you request assistance. Collecting a deposit is standard practice to help us maintain the property.
• The day before check-in, you will also be required to sign a separate Property Use Agreement, covering care of the property’s belongings, including noise, damage to the property or leaving the property excessively messy, and the associated civil/criminal liability for breaching these terms. The Property Use Agreement will also be provided with your booking confirmation / before arrival. It does not introduce charges or obligations beyond the Booking Terms; it simply confirms your adherence.
• Once you’ve completed the bank transfer, please call, email or message via Line to confirm the amount and the last four digits of the account used. If the deposit is not received and we are not contacted within the required time frame, the booking will be cancelled without further notice.
• The person booking and the primary person checking in must be at least 18 years old.

Number of Guests

Rooms are allocated based on the actual number of guests staying. Any increase in the amount of guests must be communicated in advance. We do not offer extra beds, and last-minute additional guests or floor/sleeping-bag arrangements are not permitted, in order to protect the quality of stay for all guests. If the number of guests exceeds what was booked, we reserve the right to refuse accommodation, and the deposit will not be refunded. 

Bank Transfer Details

Are provided privately once the booking request is submitted.

Cancellation & Deposit Refund Policy

In accordance with The Tourism Bureau standard contract regulations, guests who wish to cancel must notify us and may request a refund of the deposit according to the schedule below. (A postponement is treated the same as a cancellation — the same cancellation schedule applies.). Note: In cases of force majeure, not attributable to either party, that makes the contract impossible to perform, OLÉ will return refund 100% of the deposit.

Typhoon Cancellation Policy

Under the standard contract and relevant government guidance, guests may cancel free of charge if either of the following force majeure circumstances applies:

1. The local city/county government of either the guest’s departure location or Penghu declares a work/school suspension for that day.
2. Flights are cancelled due to weather (the airline’s official cancellation notice must be provided).

No Smoking, Betel Nut, Drugs, or Illegal Activities Permitted

Smoking is strictly prohibited throughout the property in accordance with the Tobacco Hazards Prevention Act, and chewing betel nut is also prohibited. Smokers must use the designated outdoor area in the ground floor garden.

• If smoke odor or evidence of smoking is found in any room: a NT$6,000 cleaning fee will be charged plus the full room rate for that room on the day of check-out, plus liability for any compensation we must pay to incoming guests affected by the smoke.
• If the issue is not corrected after a warning and fine, we may require immediate check-out with no refund, in addition to the fees above. Any damaged equipment must be paid for at full replacement cost, plus any resulting business losses.

No Fireworks or Flammable/Explosive Materials

Setting off fireworks or firecrackers, or bringing flammable/explosive materials onto the property, is strictly prohibited. Illegal storage of such items carries a government fine of up to NT$300,000 (up to NT$1,500,000 if the quantity exceeds 30 times the regulated limit).

As a legally licensed, government inspected property, we cannot allow guests to store or bring in such dangerous items. If found, we will require immediate check-out with no refund of related fees. If damage results from illegally stored flammable materials, the guest is liable for at least 10 times the resulting loss, plus full civil and criminal liability.

Property Rental Notes & Special Agreements

• OLÉ Villa is set in a natural environment  and you may occasionally see small, harmless insects. Nothing to worry about.
• Wi-Fi: OLÉ provides high speed WiFi throughout the property. Login details are posted throughout the property and available upon request. 
• Premium wine is available for purchase from the refrigerator (details located within the property); prices are marked per bottle, and any opened bottle will be deducted from your deposit.
• Free ice is provided; you’re welcome to bring your own alcoholic beverages.
• Free airport pick-up/drop-off for rental car collection and luggage storage (advance booking with our partner rental company required). We can help arrange a car or scooter rental.
• Free private parking in front of the property — space for up to 3 SUVs and 10 scooters at once.
• Breakfast is not provided. We recommend stopping at a supermarket on arrival. The property has a fully equipped Western-style open kitchen with an island counter.
• As Penghu is a low-carbon island facing ongoing water shortages, we do not change towels and linens daily. From the 4th night onward, we provide a refresh and change of towels; for stays of 1 week or more, bed linens are also changed. Additional changes are available for a NT$400 fee per bed.
• Please keep the property clean and return items to their original places. Excessive messes will be charged a NT$6,000 cleaning fee.
• In accordance with government regulations, disposable toiletries (toothbrush, toothpaste, razor, shower cap, comb, etc.) are not provided; please bring your own. Personal towels, bath towels, body wash, and shampoo are provided.
• Pet-friendly (please notify us in advance): small-to-medium dogs under 6 kg welcome, maximum 3 dogs. Please bring your own pet bed; pets are not allowed on sofas or beds. Please clean up after your pet outdoors; a NT$3,000 cleaning fee applies if you do not pick up after your dogs droppings. 

Additional Notices

• Fireworks, firecrackers, and other flammable/explosive materials are prohibited on or around the property.
• No barbecue facilities are provided, and guests may not barbecue independently.
• Smoking is strictly prohibited inside the house, including room balconies. Smoking is allowed only on the ground floor front and back porches.
• Local police patrol the area at irregular intervals for the safety of residents and guests.
• All equipment and furnishings are the property’s assets — damage or loss must be compensated at full value. Our housekeeper checks the property on check-out day before the deposit is refunded.
• OLÉ respects guest privacy — staff will not enter without your consent during your stay. On check-out day, the housekeeper enters at 10:00 AM sharp to begin cleaning. The owner retains the right to access and maintain shared/common areas.
• The property’s storage room is not available for guest use — contact us via LINE if you need access.
• The 2nd-floor back-door composite-wood balcony has an 800 kg weight limit; no more than 10 adults on it at once.
• For security, 2 surveillance cameras are installed outdoors (front porch and lawn). No cameras are installed indoors.
• Dangerous behavior is strictly prohibited: no running, pushing, climbing, or leaning over railings on stairs, the loft, or any balcony.

By paying the deposit, you are deemed to have understood and accepted the above safety rules. Parents/guardians are fully responsible for their children’s safety and may not hold the property or its owner liable in this regard.